Cancellations, Returns, and Exchanges
About Returns, Exchanges, and Cancellations
Our store handles returns, exchanges, and cancellations based on the following conditions.
■ Returns, Exchanges, and Refunds Due to Customer Convenience
Our store does not accept exchanges or refunds due to customer convenience.
■ Cancellations Due to Customer Convenience (Before Product Shipment)
Our store does not accept cancellations due to customer convenience.
■ Refunds Due to Product Defects
Refunds will be provided if the following conditions are met:
Conditions
Regardless of whether the product has been used, we will only respond if you contact us by phone or email within the support period.
Eligible Period
If you contact us within 7 days of product arrival
Refund Amount
Full product price
Return Shipping Fee
Borne by the store
Notes
If you wish to receive a refund, please contact us by phone or email.
■ Exchanges Due to Product Defects
Products will be exchanged if the following conditions are met:
Conditions
Regardless of whether the product has been used, we will only respond if you contact us by phone or email within the support period.
Eligible Period
If you contact us within 7 days of product arrival
Return Shipping Fee
Borne by the store
Reshipping Fee
Borne by the store
Notes
In some cases, exchanges may not be possible, such as if the same product is unavailable. In such cases, we will provide a refund.
■ Inquiries Regarding Cancellations, Refunds, and Exchanges
Phone Number: 090-9955-0717
■ Return Address
K Building 502
5-64 Akebono-cho, Naka-ku, Yokohama-shi, Kanagawa 231-0057
Phone Number: 045-308-7481
FAX Number: 045-308-7482
